Everyone knows that I love swimming pool heat pumps. Because of their economical operation, it has allowed pool owners to swim more in comfortable water temperatures at a reasonable cost. Lately I have been fighting some customers on the best way to use the technology. When I first got on the web in 1999 selling swimming pool heat pumps, aquaculture / hydronic / geothermal and air conditioning & heating equipment most of my customers were engineers and pilots for some reason. We had great conversations and for the most part they took my advice and from the feedback I have received they have been happy for more than 20 years. As swimming pool heat pump got more popular in the early 2000’s my customer base shifted to just about anyone who owned a pool and was cold. I felt more like an educator then a guy selling stuff as we did a lot of explaining and teaching about the best way to heat a pool. I just spent a week with a mechanical engineer who wanted to redesign the established technology and make the most efficient heat pump in the world by combining a pool heater with solar, and heat sinks, and some geothermal boost that will make the pool and the home more efficient. He was going to bury pipes in the ground combined with expensive high temperature solar panels, geothermal heat and cool for the home and geothermal and solar to heat and cool the pool. Eventually I lost him in what he was trying to do. I have seen just about everything in the field and have created some interesting combinations of technology for the fun of it at some point. Just for fun is the key as if it broke I could fix it or replace it for little money and I didn’t have small children at home in case I wasn’t around. I didn’t think it was possible to create a system that I didn’t understand. He did it though. When I told him the the temperatures that he was suggesting were to high for a heat pump and that it would blow the pressure controls he ignored me. When I suggested it was too complicated and that it is never a good idea to combine the home heating and cooling system with the pool he didn’t agree. You don’t want the pool part of the system to disable the home heating system if it fails in January when it is below zero outside. Pools can be trouble if the PH gets out of balance. That is why I like pool heaters that are made out of titanium. He was going to combine copper with chlorinated pool water and you can do that but you have to be on top of your chemicals, PH and dissolved solids. You can’t set it and forget it. So after 10 long emails he said goodby and told me he was going to create this new combination system on his own. He didn’t say he was going to take any of my advice and he didn’t want to buy anything from me either. BTW I love guys who think out of the box, but they also have to listen to others if they are going in a direction that has obvious reliability problems. I had a buddy in the early 2000’s who was a heat pump genius. He designed, manufactured and promoted a pool heater that heated and cooled the pool, heated and cooled the house and also heated the domestic hot water. I thought at the time that he had just made the world a better place. He declared bankruptcy a couple of years later. Service guys in the field had a hard time working on them and many wouldn’t even touch anything that wasn’t common. I see that more the last couple of years than I ever had in the past. Established experienced mechanics sometimes even refuse to work on brands that they don’t sell. I would fix anything my customers asked me to fix. That is what a mechanic is supposed to do. I even fished alligators, snakes and frogs out of pools and fixed some lawn mowers and kitchen sinks for my customers and I hate to fix sinks. So the more complicated you make your system the harder it will be to repair it if something happens. I know of mechanical contractors who for their own home design amazing systems to squeeze another 10% efficiency out of their equipment. I saw some great ideas. I even used a couple. They are not worried about fixing it as they can fix anything. The problem is that sometimes they don’t live forever and they have a spouse and kids at home with no onsite genius to fix anything and when the system fails nobody will touch it and the surviving family has to replace everything at a time when money might be tight or not even available. I have seen that personally. Don’t leave your family with a ticking time bomb. The efficiencies on geothermal and swimming pool heat pumps are better than they ever have been. A simple properly installed high efficiency system is usually the best way. Also simple has a better chance of not needing any service. I was at an international pool show recently. It seems that the Chinese manufacturers are going in the other direction. I saw some really cool stuff. There was a pool heat pump that heated and cooled the pool and inside the heat pump was a water pump and filter with a salt chlorinator too. It was web enabled and a couple of other functions that I forgot too. Who do you call when it breaks? There was also pool heat pump that was also a gas heater. That might solve a few application problems but who is going to work on it? I guess it depends on what part of the country or world you are in. In some places a gas guy will work on part of it. Some places a HVAC / refrigeration company. Some guys will be able to do both and in some areas their licences won’t allow them to do both. Pool contractors will be stressed too as the customer will blame them for everything. Then later if a control that affects both systems fails they will blame each other and the customer will pay for 2 or 3 service calls. Ugh. Don’t get me going about refrigerators with wifi, inventory control and TV screens in the door or the 1980’s technology where they combined TV sets with VCRs. Whatever they are. Keep it simple and keep components separate and chances are you will have the most chance of having the least issues. Keep in mind this is coming from a guy who has a history of making stuff more complicated and have seen in the real world that it can cause more stress than benefits. Hey even I can change. 🙂
Wishing you the best as always. Marcus
Text me on my cell if you want to do something out of the box. I’ll either help you or rain on your parade. 360 348 7574
I have been selling swimming pool heat pumps for more than 30 years. That is pretty good for a 39 years old man. 🙂
I started out servicing them. I loved doing that as it was much more fun than crawling through 140-degree attics fixing air handler fan motors during a South Florida August. Soon I was selling pool heaters to people whose swimming pool heat pumps were not repairable. That was before most brands heat exchangers were made out of titanium and the copper or copper-nickel in them were very sensitive to PH issues. When they failed it turned the heat pump into a big boat anchor. I sold mostly EUS at first as they were a fair company that made a great product who stood behind their dealers, customers and service companies. That is the way it should be. They even invited me to teach service seminars to their dealers. I would have worked for food but they also paid me. They have since been bought out by Hayward after one of the owners was in a farm tractor accident. Now it seems I am getting lawyer letters and upset phone calls from some companies representatives that only want you to buy your heat pump from a someone who the manufacturer chooses for you, and you can be sure it isn’t an online company, even if that company has a “bricks and mortar store. They think they can turn back the clock to 1990 and stop you from doing your homework, comparing prices, specifications, size, efficiency, etc, and maybe saving a few thousand dollars. The wrong direction I think.
They forget it was the online companies that spread the word in the USA and the world about pool heat pumps in the late ’90s and early 2000s before their dealer and wholesale network caught up with the demand. The Chinese were paying attention though. They watched the industry grow and in the last 10 years, they have flooded the world with inexpensive heat pumps. Not my style, but consumers that only shop by price and are not educated about heat pumps, and who are blocked from buying the USA or Canadian heat pump that they should buy, but can’t because of a manufacturer who only wants to sell them with lots of hands in the distribution line, marking the price up too much. One argument some manufacturers use is that pool contractors can’t make a good profit if people can buy on the internet. I love pool guys. They are some of the most hardworking people that I have ever seen. You try cleaning pools and replacing a filter pump motor when it is 115 F in Arizona or Las Vegas. The temperature of the motor will burn you just from the sunlight. Or a swimming pool guy in Palm Beach, Broward or Dade County Florida working during a day with 100% relative humidity and 95F, behind schedule with lightning striking all around them. I saw that one personally. Most of my good friends are pool guys and I know that if they buy a pool heat pump wholesale and install it they can make a fair profit and everyone is happy regardless of what is happening on the internet. It is a different customer. Then the pool dealer can keep an eye on the heater and clean the leaves out of it every year, etc. There will always be plenty of business for them with that model. You are paying for someone local who is always around to remind you what valves to turn to use the spa and what buttons to press to program the thermostat. In cold weather states, you have someone who will drain the water, and put the winter cover on it. Not everyone wants to pay for that especially someone handy that can glue some pipes and call a licensed electrician to wire the heat pump. A manufacturer out of Canada got upset with me a couple of months ago when I listed their information on my site. I try to have information on as many heat pumps as possible so that pool owners can do all their homework in one place. Thermeau Industries out of Quebec City Canada told me to take all their information down on their heat pumps. They didn’t have the courtesy to call me directly as they know who I am because I sold 100’s of heat pumps from their former company called “Summit” that they sold a few years ago. When I e-mailed and then also called them to talk about that, I couldn’t even get one of the owners on the phone or to respond. I think that was a first for me not to be able to chat with a head engineer or owner of any pool heat pump manufacturer anywhere in the world. Why were they hiding?
I do believe that it is their right to sell to whoever they want. They can also try to control how and where their information is presented. I also believe they are on the wrong side of history and that this kind of behavior is an open door to the Chinese to start shipping containers of heat pumps here for half the price of North American heat pumps. Who are you going to call when you need service? I have no idea. Need a part. I doubt your local HVAC contractor has a part. Call me if you want some ideas on what pool heat pump companies are doing everything right, with long warranties, high efficiencies, and amazing reliability; some for over 35 years.
I am on your side.
Best,
Marcus Miller
