I was thinking about swimming pool heat pump service problems today. My favorite models have the least issues of course. They are still just machines, and sometimes they need to be repaired. Some of my favorite brands that I sent out 15 to 20 years ago are still running and have never been touched by a mechanic. I hope that the ones that I like now will have the same performance. That isn’t too good for my business model now but maybe customer referrals will make up for that. A pool is supposed to be fun and relieve stress and not cause you stress with operational problems. My goal has always been to have give people a comfortable pool that they can use for the longest possible time where they live. The most common call that I get is that there are no unions included on their new heatpump. The unions are inside the access panel usually taped to a PVC pipe so that they don’t get lost of or broken in shipment. The next most common call is that the heat pump is leaking water. 99.9% of the time that is normal condensation that is caused when you take heat out of the air to put in the pool you bring the air below the dew point and water then drips out of the pool heater. The more water on the ground the better the heat pump is heating. If you are ever in doubt that it is condensation you can test it with a chlorine strip to see if it reacts to pool chemicals. If no reading than you are fine. You can also turn the swimming pool heat pump off for a day to see if the area dries out. If it does dry out then everything is normal. Tripped breakers and blown fuses are common. Check that before you pay for a service call on your heater. Most issues are flea type things. The big elephant repairs are pretty rare. I think one in 5000 pool heat pumps lose a compressor. That could be a figure from the air conditioning / heating industry but I am sure it is close. Fan motors on pool heaters sometimes fail. Many times that is because they are installed just under the drip edge of the roof. They are designed to be outside for 15 years but are not designed to get a flood of water from the roof during a rain storm. If you have no choice and can’t move it then maybe put a 6 foot gutter over the heat pump. Electrical controls like contactors and relays are taken out by ants many times especially in the South. I have even seen a opossum and huge frogs in the control panel. They got in their when they were little and then grew too big to get out. You might have to seal up some holes when that happens. Not on my new heat pumps though. They are pretty well sealed up. If it starts raining frogs then you have bigger problems than your pool heater and I would take cover inside. If anyone has any trouble shooting questions please write, text or call and I will try to help out.
Keep swimming. It is great exercise and lots of fun.
I am on your side.
Marcus Cell 360 348 7574
I am regularly asked what maintenance needs to be done to swimming pool heat pumps. Most people never do anything until they need a service call. Really pool heaters are just big air conditioners, so many of the same types of service needs to be done to them. It is always a good idea to wash out the insides to get any dirt and leaves that might have slipped past the fan motor and fan blade. Make sure the circuit breaker is off and that you don’t get the water near the electrical components. AquaCal used to have a plastic lid that closed over the fan when the unit turned off to stop debris from getting inside. Seemed like a good idea. Nobody else picked up on it though. Not sure why. The outside coils should be rinsed off of dirt and even salt if you are anywhere near the ocean. An HVAC or electrician should tighten the electrical connections every few years. Maybe oil the fan motor if it isn’t sealed from the factory. Not that much to do. I come from a service background so I like to see it done but I have also seen 15 years old models running without ever being touched. If an HVAC person is checking the unit, maybe check the freon pressure and the temperature difference between the outside air and the air blown out by the fan. Also the water pressure switch should be tested to make sure the heat pump shuts off when the filter pump shuts down. I have people in Florida near some of the best heat pump manufacturers in the world looking to buy heat pumps from other countries. I don’t understand if you have a great manufacturer in your back yard why you would look someplace else. When you have an emergency you want a part or a service person fast. I have seen some quality heat pumps come out of Canada like Thermeau, Nirvana, Waterco, Nautyl. Some that went out of business or were sold that I used to repair like, Turcotte, Focustemp, and Summit. Summit was a reliable heat pump that was bought by Hayward. I had a hand in Hayward buying that company. Titan was another Canadian brand but I didn’t see one in person. Lots of Chinese heat pumps out there now. There is Comfortemp on the web. I saw that they were in the Northeast especially New York State. Fairland, Fibro Pool and Phnix are also Chinese but I don’t have any personal experience with them. Some I don’t know where they are made like XtremepowerUS, Trevinium, Trydent and Distinction. If you are a rep for them please call me and let me know. If you want to know what manufacturers are doing everything right please let me know. Swimming pools should be fun. They should not cause your stress with a repair. I like reliable heaters that I have seen to have the least chance of having any issues years down the road. I try to visit factories to check up on them to confirm that they are busy, organized and the quality of workmanship is impressive. Not traveling much lately though. This Covid has really changed my travel plans. I call lots of manufacturers to see if they seem to care and can answer questions. Stay safe and keep fit in your warm pool. If I can help with a heatpump heater or a chiller if the water gets too hot, please let me know.
My customers are thinking out of the box. I received this photo last week from a customer’s whose 25 years old #geothermal heat pump failed right before he had to travel overseas last summer. He didn’t have time to order and install a new heat pump to keep his family cool, so instead he hooked up his open loop well water to his evaporation coil inside the Geo unit and used the 48 degree F ground well water to cool his home making his air coil a hydronic coil. Not the ideal way to cool or to dehumidify but an amazing hack to solve a problem. Now with our social isolating and a stay at home spring, he has time to swap his #heat pump with a new one before this summer’s cooing season starts. I have some people in Arizona, California, Utah, Nevada and Texas who cool their pools using a fountain instead of a heat / cool swimming pool heater when the water gets over 90 F. You waste more chemicals and water doing it, but if you don’t have the cooling option, then it will do in an emergency. I know lots of you are doing forced stay-cations now and are staring at cold pools. If I can help make you home more comfortable or your pool more tropical please let me know. A warm pool helps keep a positive mental attitude for the family and helps keep moral high. Keeping fit is a great bonus in these days of binge TV and delivery pizza. Sometimes a pool heater is a necessity and not a luxury.
We will get through this.
Please be safe out there.
I want you to enjoy your pool for as much of the year as possible. Having a pool that is too cold is a waste of money and you are not using it to keep fit or for a comfortable place to entertain your friends and family. Pool heating with a pool heater or pool heat pump is the easiest way to solve that issue. A heat pump for pool is one of the best ways to maintain reliable heating throughout the season. I can help you with pool heater sizing, pool supplies, give advice on pool heater installation and most anything you need to know about a pool heating system. Some of you already have an old pool heater and might need advice on a pool heater repair or if you are replacing one, I can tell you who has the best pool heater for your specific application. A pool heating system can be a pool heat pump, gas heater, oil heater, solar panels or a wood-fired boiler. We can help you with all the pool supplies. We only distribute North American made products. You won’t get a cheap pool heat pump from me. Well, cheaply made anyway. You will get the best-priced pool heater that is of high quality.
I am here for you if you have any questions,
Marcus Cell Call or text 360 348 7574
Swimming pool heat pumps and pool heaters should bring happiness and less stress into your life. You should be able to enjoy your warm tropical water without worrying about repairing your heat pump. It is a machine though and sometimes you have to have it serviced. Here are some tips if your pool heater is not heating.
1: Is your pool heat pump running at all? Look to see if the digital display is lite up and displaying a message. Many times the pool heater will tell you what is wrong. If you hear no sound and see no display then look to see that your circuit breaker tripped off and replace your fuse if you have one.
2: If you see low flow on the display then see if your filter is clean and all the valves are in the right position.
3: Sometimes you need to turn the breaker on and off to reset the heat pump if it had experienced multiple water flow failures.
4: The pool heat pump is running and the pool isn’t heating up then see if the discharge air temperature is about 10 degrees cooler than the outside air. That shows the compressor is running.
5: If everything seems to be working you might need to run the filter pump longer or put a blanket on the pool.
6: Text me at 360 348 7574 to tell me what is happening and I might be able to help troubleshoot.
7: If there is water draining from the heat pump and it is running that should be normal condensation. If you have any doubt then put a chlorine test strip in the water to see if chlorine. If chlorine then you have a leak. No chlorine then it is normal.
8: If also might have shut down to a cold night below 50 degrees. Give it some time to warm in the sun. Some low-temperature heat pumps will go into the 30’s.
We are here for you if you have any questions on how to troubleshoot your pool heat pump.
Your swimming pool heat pump is not running and you are frustrated. It could be bran-new or it has been in your back yard for the last 15 years. Either way, it is something you don’t want to deal with as swimming pool heat pumps are supposed to help to enjoy the swimming season and to help you relax and not cause you to stress by not doing their job. I took a call this week from a man who bought a new heat pump to replace a 17 years old one that finally wore out. His new heat pump was not starting and the digital control was blank with no display. He said he had power and that made me scratch my head as it is so rare to have power and not have some kind of reading on the thermostat display. Finally, his electrician found that his electrical disconnect was bad and only feeding 120 volts to the heat pump instead of 240 volts. Once that was fixed the heat pump started right up and did the job that it was made to do. I find that a high percentage of service calls are not related to the heat pump itself. Many calls are due to lack of water flow. I have seen dirty pool filters shutting down pool heat pumps, and even if the filter is clean the cartridge filter was so old that restricted water flow so that the water pressure switch in the pool heat pump wouldn’t activate. Then there are bypass ball, gate and 3-way valves in the wrong position causing the misdirection of water flow. Also, I have seen all the water valves in the right position but they have failed internally so you can’t tell easily that they are the problem causing low or no flow. Then there are people who were trying to save money while being green by buying an expensive variable speed water pump. Nobody told them that when it is on low speed it sometimes isn’t enough flow to run the heat pump. Sometimes when all looks good it is the basket on the filter pump that is full or more sneaky yet the basket is empty but the impeller is clogged with pine needles or some other organic material. Sometimes the unit is fine and is just off on the 5-minute start delay. They have no patience and keep resetting the 5 minutes by shutting off the power or playing with the thermostat and then after a 1/2 hour decide the heat pump is junk and call to complain. Having a troubleshooting owners manual handly is always a good idea. Something happened today that is relevant. I was swimming in a freezing 20 X 40 no heater pool in the shade during a 3-week heatwave with temperatures every day over 35C or 95F when the owner asked me if I could to change an outside light. I love electrical challenges so I changed the light fixture by the pool and an hour later the owner complained the light was on constantly now and not coming on at dusk with the timer like all the others by the pool are supposed to do. He suggested that I wired it wrong. I knew it was not on after I wired it so I was a bit confused. At first, I thought I might be slipping and not still the same guy who wired and piped 100 tons of air conditioning on a commercial building that all started and ran the first time without any changes. I went out to the light to check the wiring. It did look like it was on. I was about to take it apart when I saw that the sun had set a bit and the sunlight was perfectly coming through a gap between the roof drain and the wall focusing the sun rays on the fixture making it look on. So the strangest things sometimes happen that have no relation to the object that you think failed. Think out of the box. Most swimming pool heat pumps are pretty reliable. If you get in a jam e-mail or text me and I will try to help out.
I am on your side. Have a great swimming season.
I received a call yesterday from a pastor at a bible camp requesting parts to repair his swimming pool heat pump. 15 years ago he had bought a swimming pool heat pump made by one of the largest pool equipment company in the United States. At that time they were happy to see him buy it from his computer. The camp is on a tight budget and they needed all the money possible for activities and quality counselors. He did his homework and bought what he thought was a good heater. It proved to be a good choice at that time as it lasted for many years. Recently he had to replace it due to age and the fact that his camp is near the ocean and subjected to salt and harsh weather. He bought another heater made by the same manufacturer because the old heat pump had given him good service and he liked to stay with what worked. He didn’t buy it from me as I would have advised otherwise now. The new heat pump failed quickly after he bought it. He called the factory to arrange warranty service as it was well within the time period printed in his owner’s manual. They asked him if he had put the heat pump in himself and he answered truthfully, that yes he did glue the pipes and set the unit, but he had a licensed electrician transfer the wires from the old one to the new one. The well-know factory then thanked him for calling and told him that they were voiding his warranty. Their new business model is that now only want local pool companies to install heat pumps. That is their new marketing strategy to get more pool contractor business. There is no school that gives diplomas for gluing 2 PVC pipes and putting a heat pump on a hand truck to set it on a concrete slab. He was loyal to the company for 15 years, and bible camp or not, they treated him with no respect or courtesy. Broke my heart to hear this story. Especially that kids are involved. I ordered him the parts, but that will take time and the camp pool is cold during their short camp season. If you want to know what company it was, give me a call. It seems some other companies are looking for lame excuses to void warranties too. I won’t let that happen to you. I know which companies want your business and then they stand behind their warranties because they care about you and also their reputation. Get a heat pump made in North America with a long warranty that has high efficiency and a good reliability record and you will have the highest chance of many years of trouble-free service. It just so happens that I know a few. 🙂
I get calls like this almost every day. Swimming pool heat pumps should last 10 to 15 years. 10 years ago many pool heaters used the old discontinued freon 22 refrigerant. I come from a service background. It is natural for me to try to repair my customers old heat pumps if I could do it for a reasonable amount that made sense. Unfortunately I can’t travel all over the world to repair heat pumps for my customers. I took a call from a heat pump owner who had a 15 year old pool heater that had a Freon leak. Some copper pipes were touching and the vibration of the heater caused the pipes to rub, and then leak Freon from the hole. That usually is an easy fix, but this time it wasn’t in his best interest I thought after asking him a few questions about his plans for the pool. He was going to live there for the next 8 years until he retired and then sell the house. The pool was important to him now as he used the pool regularly to exercise. I suggested a new heat pump as then he would be under warranty for parts and labor and then when he sold the house the heat pump would still be under a parts warranty. Also he would have a heat pump with the new Freon that any HVAC heating or cooling company would have on their truck if he ever needed service. Everyone has different needs. If someone wants to repair a really old heater and needs parts we can help them find then even if the heat pump is no longer manufactured. I have listed some current models and older discontinued heat pumps that are still out there so that if you have one and want to keep it going longer then I will try to help you do that.
Have a great swimming season.
Air Energy, Air Water Systems, AreoTemp, Aquascapes, Protech, Solar Series 2000, Water King, Heat Star, Hydrotemp, Mini Max, Swim King, Fafco, Heat Siphon, Raypack, Smart Temp, Swimrite, Peregrine, Whispertemp, Pool Fact, Perfectemp, Hayward, Pentair, Waterpick, Laars, CompacTemp, Volcan-o, Turbo Pack, Dynamic Energies, Aquatemp, Heat Max, Heat Pro, Terminator, Heat Wave, Tropical, Aquatherm, Porpoise, Swim More, Suntech, Sunpower, Riviera, Seablue, Econo Heat, Challenger, Turcotte, Focus Temp, Energy Pro, Gulfstream, Kopec, Focustemp, Aquatherm, Heat Perfector, Energy Pro, Heat Siphon 3.25HP C200HP or Z200HP HP, CP & HC HP3, CP3, HC3 220v, 3ph 60Hz Z575HC HPX, CPX, HCX HP4, CP4, HC4 EUS The Captain, EUS Mark6, Energy Utilization Systems, Sure Temp, Eco-Energy, AreoTemp, Aquascapes, Protech, Solar Series 2000, Water King, Heat Star, Hydrotemp, Mini Max, Swim King, Fafco, Heat Siphon, Raypack, Smart Temp, Swimrite, Peregrine, Whispertemp, Pool Fact, Perfectemp, Hayward, Pentair, Waterpick, Laars, CompacTemp, Volcan-o, Turbo Pack, Dynamic Energies, Aquatemp, Heat Pro, Terminator, Heat Wave, Tropical, Porpoise, Swim More, Suntech, Sunpower, Riviera, Seablue, Econo Heat, Challenger, Turcotte, Focus Temp, Energy Pro, Gulfstream, Gulf Stream, Gulfbreeze, Aquaheat LS, TDM, Nirvana, Kopec, Focustemp, Heat Perfector, Energy Pro, Fiberheat, Latrobe, Pennsylvania, Solarium, Rome, Rheem, Addison, Wood Fired Heater, Summit, My Blue Pool, Waterco, Zodiac, Aquapro, Aqua Pro, Solarium, Heat Max, Aquatherm, Fibropool, Medtech, Med Tech. Canadian pool heaters, Canadian swimming pool heat pumps, Heat Siphon SX5.0 DX5 SX3.25 DX3.25 200HP 375HP 575HP 700HP 3.25HP 5.0HP United States ThermoAmp Inc Z375 Z575 Z700 R22, 410A,
HEAT MASTER HML50TA
BUILT RIGHT BR110
BUILT RIGHT BR115
BUILT RIGHT BR135
COMFORT SWIM CS150-R-A
COMFORT SWIM CS125-T-A
COMFORT SWIM CS125-R-A
COMFORT SWIM CS110-R-A
COMFORT SWIM CS90-R-A
BUILT RIGHT BR100-1
FLUIDRA USA ASTRAL POOL AHP-100
BUILT RIGHT BR80-1 XW
BUILT RIGHT BR100-1 S7
BUILT RIGHT BR115-1 S7
BUILT RIGHT BR115-1 XW
BUILT RIGHT BR135-1 S7
BUILT RIGHT BR135-1 XW
FLUIDRA USA ASTRAL POOL AHP-
FLUIDRA USA ASTRAL POOL AHP-125
FLUIDRA USA ASTRAL POOL AHP-125HC
FLUIDRA USA ASTRAL POOL AHP-150
BUILT RIGHT BR100-1 XW
LEISURE TEMP (LT) LT0400AHDSBND
LEISURE TEMP (LT) LT0600AHDSBND
LEISURE TEMP (LT) LT0700AHDSBND
LEISURE TEMP (LT) LT0800AHDSBND
LEISURE TEMP (LT) LT1000AHDSBND
|LEISURE TEMP (LT)||LT1000BHDSBND|
BUILT RIGHT BR105-1 XW
BUILT RIGHT BR105-1 S7
ET165ARDSBPA ECOTHERM ET165ARDSBPA
OS140AHDSBPA OMNISWIM OS140AHDSBPA
OS115AHDSBPA OMNISWIM OS115AHDSBPA
ET120ARDSBPA ECOTHERM ET120ARDSBPA
ET135AHDSBNA ECOTHERM ET135AHDSBNA
ET110AHDSBNA ECOTHERM ET110AHDSBNA
ET095AHDSBNA ECOTHERM ET095AHDSBNA
ET075AHDSBNA ECOTHERM ET075AHDSBNA
ET055AHDSBNA ECOTHERM ET055AHDSBNA
Sunblazer (SB) SB128AHDSBLA
Aqua comfort technologies
ACT – 1100T5S
ACT – 1250 HCT 6S
ACT – 1750T7S
ACT – 7504TS
Aqua Pro systems
ECO pro 120 TI
Eco pro 140 HCTI
Pro – 1100
Pro – 1100 E
Pro – 1100 ETC
Pro – 1300
Pro – 1300 H- C
Pro- 1300 HC
Pro- 1300 HCTCE
Pro – 1300 TCE
Pro 1400 H-C
Sun – 1100
Sun- 1100 ETC
Sun – 1300
Sun- 1300 HC
Sun- 1300 HCTCE
Sun – 1300 TCE
Built right pool heaters
Hayward Pool Products
Nirvana Chauffeur Piscine
Pentair Aquatic Systems